Frequently Asked Questions

Yes — we configure all systems in line with GDPR, controlling personal data storage and ensuring only authorised staff can access logs.

Absolutely. We can link access events to CCTV footage or trigger alarms when unauthorised entry is attempted — ideal for commercial sites or schools.

Yes — our systems allow you to set user permissions, access times, and zones. You can easily add or remove users, track entry logs, and restrict access to secure areas.

Definitely — all our networked systems are scalable, allowing you to add doors, users, and buildings without replacing existing equipment.

Of course — we offer free surveys across Lincolnshire and North East Lincolnshire, with a no-obligation quote and tailored recommendations for your premises.

Yes — networked systems record full event logs and can generate reports for security, attendance, or HR purposes.

Yes, we can design integrated systems so access events trigger CCTV recordings or alarm notifications.

Yes — all systems are designed to automatically release in the event of a fire alarm activation, maintaining compliance with fire safety regulations.

Yes — many modern access control systems offer remote unlock and live status features through secure apps or browser dashboards.

Yes — we can use wireless or surface-mounted hardware to minimise disruption and protect the building’s structure while maintaining functionality.

Yes — we offer a range of audio and video intercom systems, including Hikvision Villa and Paxton Entry, allowing you to identify visitors before granting access.

Yes — our team is trained in gate automation and DHF safety standards to ensure compliance and safe operation.

Yes — we install and maintain automated gates, barriers, and turnstiles, including full safety checks under DHF TS 011 / BS EN 12453 standards.

Yes — we provide planned maintenance to test all readers, locks, and fail-safe mechanisms, and offer emergency support for system faults.

Yes — we include full user training during handover, covering adding/removing users, scheduling access times, and viewing reports.

Yes — we provide fobs, cards, and mobile-credential access options. We can also customise user credentials with logos or colours for your site.

Prices vary depending on the number of doors, hardware type, and whether it’s standalone or networked. A single-door keypad system starts from a few hundred pounds installed, while multi-door systems are quoted after a free site survey.

Fobs and cards are generally more secure than shared PINs. For high-security sites, we can implement multi-factor authentication (fob + PIN or fob + biometric).

You can quickly deactivate lost credentials to maintain security. Networked systems allow instant removal via the software.

We install a range of maglocks, electric strikes, solenoid bolts, and motor locks depending on your door type, usage level, and fire-escape requirements.

We install Paxton, CDVI, and SALTO systems — from standalone door entry units to full networked access control solutions.

All new installations come with a 1-year parts and labour warranty. Extended maintenance contracts include ongoing testing, firmware updates, and discounted call-outs.

• Standalone systems manage each door independently — perfect for small sites.

• Networked systems are controlled centrally from a PC or cloud platform, ideal for larger or multi-building setups where full audit trails and remote management are required.

With regular servicing, a good-quality system can last 10–15 years or more, with readers and locks replaced as technology evolves.

Yes — we can install ANPR (Automatic Number Plate Recognition) or PTZ (Pan-Tilt-Zoom) cameras for gates, driveways, and vehicle monitoring areas.

Absolutely — all our systems can be viewed remotely via a secure mobile app, so you can monitor your property from anywhere with no subscriptions and completely free to use.

Yes — we can integrate your CCTV with your intruder alarm or access control system so that events trigger video recording or notifications.

Yes — we can install discreet or covert cameras that blend in with your property while still capturing high-quality footage.

Yes — we install CCTV for homes, businesses, farms, schools, and industrial premises across Lincolnshire and North East Lincolnshire.

Definitely. We can replace outdated analogue systems with modern HD or 4K IP cameras, often using your existing cabling to reduce costs.

No — your CCTV system will still record locally to a hard drive. However, you’ll need an internet connection if you want to access your footage remotely.

Yes — all of our installations follow UK GDPR and Data Protection laws. We provide guidance on signage, data retention, and privacy settings to keep you compliant.

Yes, we provide annual and multi-year maintenance packages to keep your system performing at its best.

Yes — we can connect your system to our 24/7 monitoring centre (ARC) where trained operators can view live footage and contact keyholders or emergency services if needed.

Yes — all of our cameras include infrared (IR) or colour night vision technology, ensuring clear images even in complete darkness.

Typically between 14–30 days depending on your recorder’s storage size and camera quality settings.

It depends on your property layout. A standard home usually benefits from 3–4 cameras, while larger commercial premises might need 8–16 for full coverage. We’ll provide a free site survey to design the ideal setup.

A typical 3–4 camera home system starts from around £600 fully installed, including setup and demonstration. Larger or commercial systems vary depending on camera types and storage requirements.

We install a range of systems including Hikvision and HiLook, tailored for homes, businesses, and industrial sites.

It depends on your needs. We offer a range of systems including wired and IP-based CCTV setups. Our engineers will recommend the best option based on your property size, layout, and budget.

Yes — our smart systems can send instant motion detection alerts straight to your phone or monitoring centre.

Yes — all cameras we install are weatherproof and rated IP66 or higher to handle rain, dust, and extreme temperatures.

Yes — we can interface fire alarms with intruder systems, automatic door releases, access control, and sprinkler systems for complete site safety.

Absolutely — we offer free site surveys and quotes to determine the best category and design for your building’s layout and fire risk.

Yes — for large or multi-building sites, we can network panels or interface them to trigger global alarms and meet site-wide evacuation strategies.

Yes — we can modernise older panels and devices, integrate open-protocol equipment such as Advanced or Kentec, and bring systems up to full BS 5839 compliance without unnecessary rewiring.

Yes, we service all major brands including Advanced, Apollo, Fike, and Kentec systems, even if we didn’t install them.

Yes — we design, supply, install, and maintain fire alarm systems to BS5839-1:2025 standards, including L1, L2, L3, and M categories.

Yes — we offer fully wireless and hybrid systems for listed buildings or where cabling is impractical, with EN 54-25-approved devices.

Yes — we offer emergency call-outs for monitored clients and urgent faults, ensuring systems remain operational around the clock.

Yes — we install LD1/LD2 domestic systems for individual flats and L1/L2 communal systems for shared areas, all interlinked and compliant with BS 5839-6 and -1.

Yes — we provide a full handover demonstration covering daily tests, resetting, and basic troubleshooting, plus written instructions for responsible persons.

Our engineers follow the latest code requirements for design, installation, commissioning, and maintenance, including sound level checks, zone charting, and cable labelling.

The responsible person should test at least one manual call point per week, rotating around the site so each is tested within a 13-week period.

Commercial systems should be inspected at least every 6 months in accordance with BS5839 requirements.

Steam, dust, aerosols, or poorly sited detectors are common triggers. During servicing we adjust or relocate detectors to minimise false activations.

We work with leading manufacturers including Advanced, Apollo XP95, Hochiki, Fike Twinflex, and Kentec, ensuring reliability and full compatibility with UK standards.

A: These categories define how much of the building is protected:

• L1: Detection in all areas (maximum life protection).

• L2: Detection in escape routes and high-risk rooms.

• L3: Detection in escape routes and rooms opening onto them.

• L4: Detection only in escape routes.

• M: Manual call points only.
  We’ll specify the right category during your risk assessment.

You’ll receive a commissioning certificate, as-fitted drawings, a device list, a maintenance schedule, and full user training for responsible persons.

We design, supply, install, and maintain all types of fire alarm systems — including conventional, addressable, wireless, and hybrid setups. Every system is built to the latest British Standard BS 5839-1:2025 for commercial premises or BS 5839-6:2020 for residential applications.

We test manual call points, detectors, sounders, batteries, and communication links, verify device labelling, check logbooks, and issue a service certificate confirming compliance.

Optical (smoke) detectors sense particles from smoke, while heat detectors trigger on temperature rise. Many of our systems use multi-sensors that combine both for faster, more reliable detection.

Not directly — but we can connect your system to an Alarm Receiving Centre (ARC) who will notify the fire service and your keyholders in the event of an activation.

Yes — all our engineers are fully trained in fire and security installation, insured, and use calibrated testing equipment for every job.

Yes, we offer 24/7 monitoring through our Alarm Receiving Centre (ARC) with optional police or guard response.

Yes — our intruder alarms can be configured with pet-tolerant sensors to prevent false alarms.

Absolutely — we provide monitoring services for both residential and commercial properties, tailored to each site’s needs.

Yes — in most cases we can service, repair, or upgrade existing systems even if they were installed by another company.

Yes, we offer flexible maintenance plans to suit all budgets, from basic annual servicing to fully monitored 24/7 support packages.

Yes — we can link security systems with smart devices, lighting, and doorbells for seamless control through your phone or tablet.

Yes — all site surveys and quotations are completely free and come with no obligation. We’ll assess your property and recommend the most suitable system for your needs.

Our engineers will visit your property, discuss your security needs, and design a system that fits your premises and budget.

Most installations are completed within 1–2 weeks of approval, depending on the system size and product availability.

We can relocate or reinstall your system at your new address, and even carry out a new site assessment to ensure proper coverage.

We provide a full range of systems including CCTV, intruder alarms, fire alarms, and access control — all designed, installed, and maintained by our qualified engineers.

We cover all of Lincolnshire and North East Lincolnshire, including Grimsby, Cleethorpes, Scunthorpe, Hull, and Lincoln.

We’re a local, family-run company providing honest advice, high-quality installations, and full aftercare with over 20 years experience in the Fire and Security Industry. All our systems come with a 1-year warranty and a 3 years parts warranty.

Yes — all systems include backup batteries to ensure continued operation in the event of a power failure.

We aim to be tidy and minimise disruption. For wired installs where containment or trunking is required, we will advise and schedule works to suit you.

Yes — we install Pyronix systems with app connectivity for instant alerts, event history, and remote control.

Absolutely — we offer full security risk assessments that include intruder alarms, CCTV, access control and perimeter protection recommendations.

Yes — we commonly integrate alarms with CCTV (to trigger recording on events) and with access control for combined security workflows.

Yes — after commissioning we issue installation certificates, device lists, user guides and handover demonstrations.

Yes — we can assess and quote to relocate, reconfigure or install a new system at your new property.

Often yes — we can survey and re-use compatible devices, but we’ll advise replacement where reliability or compatibility is a concern.

Yes — alarms should conform to EN 50131 standards and relevant industry guidance. We design systems to meet insurance requirements and industry best practice.

Yes, we offer both wired and wireless options depending on your property type and preference.

Yes — new installations include a 1-year parts & labour warranty. Maintenance contracts can extend cover and include discounted parts/labour.

Yes — wireless or hybrid systems are ideal for buildings where running cable is difficult or where a less invasive install is preferred.

We use pet-tolerant sensors, proper sensor positioning, zoned detectors, and selective sensitivity settings. During commissioning we test and fine-tune settings to the environment.

Small domestic installs usually take 2–4 hours. Larger commercial systems or integrated installs can take a day or more depending on cabling, number of devices and any structural work.

Prices vary by property size and spec. Basic domestic systems start from modest budgets, while commercial multi-zone systems depend on device count and monitoring options. We provide free quotes after a site survey.

We recommend an annual service for domestic systems and more frequent checks for commercial systems (often quarterly or biannual depending on your policy/insurance). Routine servicing ensures reliability and maintains warranty.

Response times depend on contract level. We offer emergency call-outs for monitored customers and prioritised visits for maintenance clients. Contact our office for current availability.

Systems can use IP (broadband), GSM/4G communicators, or dual-path solutions for reliable signalling to monitoring centres. We usually recommend dual-path for critical sites.

Our engineer tests all detection devices, sounders, and communication equipment, checks the battery health, and ensures your system complies with EN50131 standards.

A: Monitored systems typically call keyholders first. We can configure verification steps (eg. audio/visual confirmation) with the ARC to reduce false dispatches and your monitoring package can include guard response if needed.

A monitored alarm is connected to an Alarm Receiving Centre (ARC) which receives signals and alerts nominated keyholders. We offer monitored packages through accredited ARCs.

Check the user manual for the fault code, try a system reset if advised, and contact our office. If it’s a monitored system, the ARC may notify us automatically so we can diagnose quickly.

We give a full handover on the day, including user training for arming/disarming, app use, and basic troubleshooting. For businesses we can train multiple keyholders and provide written procedures.

We install wired, wireless, and hybrid systems from trusted manufacturers (Pyronix, etc.), tailored for homes, shops, offices, and industrial sites. Each design is based on a site survey to pick the right sensors and communicators.

Yes — all systems include backup batteries sized to keep the system running during power outages. Battery health is checked during every service.