Intruder Alarm FAQs (24)
We aim to be tidy and minimise disruption. For wired installs where containment or trunking is required, we will advise and schedule works to suit you.
Yes — we install Pyronix systems with app connectivity for instant alerts, event history, and remote control.
Absolutely — we offer full security risk assessments that include intruder alarms, CCTV, access control and perimeter protection recommendations.
Yes — we commonly integrate alarms with CCTV (to trigger recording on events) and with access control for combined security workflows.
Yes — after commissioning we issue installation certificates, device lists, user guides and handover demonstrations.
Yes — we can assess and quote to relocate, reconfigure or install a new system at your new property.
Often yes — we can survey and re-use compatible devices, but we’ll advise replacement where reliability or compatibility is a concern.
Yes — alarms should conform to EN 50131 standards and relevant industry guidance. We design systems to meet insurance requirements and industry best practice.
Yes, we offer both wired and wireless options depending on your property type and preference.
Yes — new installations include a 1-year parts & labour warranty. Maintenance contracts can extend cover and include discounted parts/labour.
Yes — wireless or hybrid systems are ideal for buildings where running cable is difficult or where a less invasive install is preferred.
We use pet-tolerant sensors, proper sensor positioning, zoned detectors, and selective sensitivity settings. During commissioning we test and fine-tune settings to the environment.
Small domestic installs usually take 2–4 hours. Larger commercial systems or integrated installs can take a day or more depending on cabling, number of devices and any structural work.
Prices vary by property size and spec. Basic domestic systems start from modest budgets, while commercial multi-zone systems depend on device count and monitoring options. We provide free quotes after a site survey.
We recommend an annual service for domestic systems and more frequent checks for commercial systems (often quarterly or biannual depending on your policy/insurance). Routine servicing ensures reliability and maintains warranty.
Response times depend on contract level. We offer emergency call-outs for monitored customers and prioritised visits for maintenance clients. Contact our office for current availability.
Systems can use IP (broadband), GSM/4G communicators, or dual-path solutions for reliable signalling to monitoring centres. We usually recommend dual-path for critical sites.
Our engineer tests all detection devices, sounders, and communication equipment, checks the battery health, and ensures your system complies with EN50131 standards.
A: Monitored systems typically call keyholders first. We can configure verification steps (eg. audio/visual confirmation) with the ARC to reduce false dispatches and your monitoring package can include guard response if needed.
A monitored alarm is connected to an Alarm Receiving Centre (ARC) which receives signals and alerts nominated keyholders. We offer monitored packages through accredited ARCs.
Check the user manual for the fault code, try a system reset if advised, and contact our office. If it’s a monitored system, the ARC may notify us automatically so we can diagnose quickly.
We give a full handover on the day, including user training for arming/disarming, app use, and basic troubleshooting. For businesses we can train multiple keyholders and provide written procedures.
We install wired, wireless, and hybrid systems from trusted manufacturers (Pyronix, etc.), tailored for homes, shops, offices, and industrial sites. Each design is based on a site survey to pick the right sensors and communicators.
Yes — all systems include backup batteries sized to keep the system running during power outages. Battery health is checked during every service.